Hello, thank you for taking the time to share your experience, and we sincerely apologize for the issues you’ve encountered. We want to address your concerns as quickly as possible.
Please rest assured that we accept returns within 14 days of receipt, whether the product has been assembled or not. However, we want to clarify that we currently do not provide any phone support. Our customer service is available through live chat or email, as listed on our official support page. If you contacted a different number, it might not have been associated with our company.
Regarding the issues with your product, we’re here to help. Unfortunately, we couldn’t locate your order in our system based on the information provided. Could you please reach out to our support team directly via email or live chat? Kindly include your order details (such as your order number and the email address used for purchase) so we can prioritize your case and assist you promptly.
We hope this clarifies the situation, and we genuinely appreciate your efforts to provide us with the details we need. If you have any further questions, please don’t hesitate to let our team know.