Shipping Policy
Learn more about our shipping policies.
Delivery Options
Standard Delivery
Available across the UK and to selected addresses in Ireland, Guernsey and the Isle of Man. Free for most mainland UK orders. Orders are automatically assigned to DPD, DHL or FedEx.
DPD Delivery
Available for deliveries to Scotland for an additional charge.
DPD Express Delivery
Available for selected chair orders in England and Wales for an additional charge.
Orders are normally processed and dispatched within 24 hours on working days (Monday–Friday). Estimated delivery times and charges are shown below.
Delivery Areas
We deliver to most areas of the UK and selected locations in Ireland, Guernsey and the Isle of Man. We are unable to deliver to PO Boxes.
Delivery Options and Charges
| Product | Delivery area | Delivery service | Estimated delivery time after dispatch | Cost |
|---|---|---|---|---|
|
Master Series Elite Series EP Series OP Series NUBI Series Aura Series |
England & Wales | Standard | 2–4 working days | Free |
| DPD Express | 1–2 working days | £5 | ||
| Scotland | Standard | 3–6 working days | Free | |
| DPD Delivery | 2–4 working days | £5 | ||
| Northern Ireland | Standard | 3–6 working days | £10 | |
| Ireland | Standard | 3–6 working days | £20 | |
| Guernsey | Standard | 3–6 working days | £25 | |
| Isle of Man | Standard | 3–6 working days | £25 | |
| Fit Series | England & Wales | Standard | 3–6 working days | Free |
| Scotland | Standard | 3–6 working days | £50 | |
| Northern Ireland | Standard | 3–6 working days | £140 | |
| Chair Accessories | Great Britain | Standard | 5–15 working days | Free |
| Northern Ireland | Standard | 5–15 working days | £5 | |
| Ireland | Standard | 5–15 working days | £10 | |
| Standing Desks | Great Britain | Standard | 3–6 working days | Free |
| Northern Ireland | Standard | 3–6 working days | £50 | |
| Desk Accessories | Great Britain | Standard | 5–15 working days | Free |
| Northern Ireland | Standard | 5–15 working days | £5 |
Business Order Delivery
For larger business orders, we may arrange palletised or dedicated vehicle delivery to ensure the order is transported safely and efficiently.
For orders of 10 chairs or more, palletised delivery may be arranged. For orders of 20 chairs or more within the London area, a dedicated vehicle delivery service may be available.
Delivery arrangements, charges and estimated timeframe will be confirmed separately based on the order quantity, delivery location and available transport options.
Order Tracking
Once your order has been dispatched, we will send you a confirmation email with your tracking details. This information will also be available in your account under “Your Order > View Detail”. You can use the tracking link to follow your delivery progress and view the estimated delivery date.
Items Damaged in Transit
Boulies products are shipped in their original protective packaging to help ensure they arrive in the best possible condition. If your product arrives damaged, please contact us as soon as possible at support@boulies.com.
Please include your order number and clear photographs of the damaged product and its external packaging so that we can assess the issue and assist you as quickly as possible.
Shipping FAQs
How long does delivery take?
Standard delivery usually takes 2–4 working days after dispatch for most Great Britain orders. Delivery times may vary depending on your location, courier capacity and other circumstances.
How can I track my order?
Once your order has been dispatched, we will send a confirmation email with tracking details. You can use the tracking link provided to check your delivery status.
Do I need to pay extra delivery charges for remote areas?
Additional delivery charges may apply to remote and offshore areas, including the Isle of Wight and the Scottish Highlands and Islands. We will contact you before dispatch if any surcharge applies.
Which courier will deliver my order?
Chair orders are automatically assigned to DPD, DHL or FedEx depending on your delivery location and availability.
Can I change my delivery address after placing an order?
Please contact our support team at support@boulies.com as soon as possible if you need to update your delivery address. We cannot guarantee changes once your order has been dispatched.
What should I do if my order arrives damaged?
If your item arrives damaged, please contact our support team at support@boulies.com with your order number and photos of the damaged packaging and product. We will assist you with the next steps.