Support and Contact

Master: The standard model, designed to suit most users.

Master Max: A larger version of Master, featuring a taller backrest, wider seat, and longer gas lift for taller and larger users up to 6'6" (198 cm).

Master Rex: Similar in size to Master, but upgraded with an integrated leg rest, enhanced tilt mechanism, and 6D armrests (2026 version only) for added comfort and flexibility.

EP Series: Designed for ergonomic support in both office and everyday use, featuring adjustable lumbar support for more personalised comfort and support.

OP Series: Designed for long workdays (8+ hours), featuring a forward seat tilt function to support a more upright or slightly forward-leaning posture during focused work sessions.

EP500 features a wider 51 cm seat, self-adaptive lumbar support and 5D flip-up armrests for greater space and flexibility.

EP460 has a more compact seat, manually adjustable lumbar support and 3D armrests for a more stable feel.

Choose EP500 if you have a longer torso or broad shoulders, prefer a roomier seat, like to sit cross-legged, or want the flexibility of flip-up armrests.

Choose EP460 if you have longer legs, prefer a more compact fit, or want firmer, more fixed armrest support.

Our chairs are designed with different body types, sizes, and sitting preferences in mind. To find the best fit, please check the measurements listed on each product page and compare them with your current chair.

If you are unsure, please share your height, weight, and intended use (e.g. work or gaming), and we’ll be happy to provide a recommendation.

Both materials offer different benefits depending on your preferences.

Water-Repellent Fabric: Woven with high-strength fibres and treated with a water-repellent finish. It offers better breathability, while providing easier maintenance and protection against spills.

Ultraflex PU: Made with microfiber suede for a soft and smooth feel, while maintaining durability. It is easy to clean with regular wiping and offers a premium look.

Our chairs require self-assembly, but the process is straightforward. Clear assembly instructions are included in the box, and step-by-step assembly videos are also available on our YouTube channel.

We accept payments via PayPal, Shop Pay, Google Pay, Apple Pay, and major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and PayPal Pay in 3 (available in the UK only). Available payment methods will be shown at checkout.

Desktop / Laptop / Tablet:

Enter your discount code in the “Discount code” field on the right side of the checkout page, then click Apply.

Smartphone:

1. Click “Order summary”.
2. Enter your discount code in the “Discount code” field and click the right arrow button to apply it.

Orders are usually processed and dispatched within 1 working day. If you need to change or cancel your order, please contact us at support@boulies.com as soon as possible.

We’ll review your request and assist where possible, but changes or cancellations may not be possible once your order has been dispatched.

Please make sure you have entered the correct email address and check your spam or junk folder, as the confirmation email may have been filtered there.

Alternatively, please send us the email address you would like to use for your order. Once updated, you can sign in to your account to view your order details: https://account.boulies.co.uk/

Our UK warehouse is located in Essex, England. Orders are usually processed within 1 working day, and most deliveries arrive within 2–4 working days after dispatch. Delivery times may vary depending on your location and courier service.

For more details, please visit our Shipping Policy.

Free standard delivery is available for most UK mainland orders. Additional shipping charges may apply to some islands or remote areas.

For more details, please visit our Shipping Policy.

Once your order has been dispatched, we will send you a shipping confirmation email with your tracking details. You can use the tracking link in the email to follow your delivery progress.

You can also sign in to your account to find your shipping information under Order Details.

Our chairs are designed for long-term use and are covered by the Boulies Warranty.

Functional components of the chair are covered under warranty, excluding aesthetic issues and damage caused by misuse. If your chair is covered, please contact us via our contact form or email support@boulies.com with images or videos of the relevant issue.

Boulies reserves the right to determine whether a warranty claim is eligible.

For more details, please visit our Warranty Statement.

We offer returns within 14 days of delivery with no restocking fees.

Please see our full Return & Refund Policy for more details.

If you’re unsure whether your chair is still covered by warranty, please contact us and our support team will help confirm your warranty status.

You can find available accessories on our Accessories page.

If you need a replacement part for your chair, please contact our support team at support@boulies.com with your order details, and we’ll be happy to assist.

All screws required for assembly, along with the Allen key, are included in the accessory pack inside the package. Please check this pack before starting assembly.

We may update or change some chair components to improve product quality. Please refer to the product page for the latest design and configuration of your specific model.

Please contact us through our contact form or email support@boulies.com with a photo of the damaged part and your order number. Our support team will assist you further.

We work hard to ensure our chairs are made to a high standard. However, the lifespan of your chair can vary depending on how it is cared for and used.

To help maintain your chair, please follow the care instructions, avoid direct sunlight, keep the chair away from heat sources, and avoid sitting directly on the chair with bare skin.