Return & Refund

We hope you are happy with your Boulies purchase.

If your item arrives faulty, damaged, or with missing parts, please contact our Customer Support team at support@boulies.com. The issue will be handled in accordance with our Warranty Policy, without requiring the complete item to be returned.

Return Conditions

All return requests must be submitted within 14 days of receiving the item, based on the delivery tracking record.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. All original parts, accessories, and documentation must be included.

Clearance items are final sale and are not eligible for return, exchange, or refund.

Please contact our Customer Support team before returning any item. Our team will review your request and provide the applicable return instructions.

Return Costs

You are responsible for all return shipping costs, including any additional courier charges. These costs may be deducted from your refund.

Any additional or expedited shipping charges paid for the original order are non-refundable.

We do not charge a restocking fee.

Refund Deductions

If a returned item is incomplete, damaged, soiled, or not in its original condition for reasons not caused by Boulies, we may deduct a reasonable amount of up to 50% of the item’s purchase price from the refund to reflect the reduction in value.

The item must be securely repacked in its original packaging. Any damage caused by inadequate or improper packaging may result in a deduction from the refund.

Any deduction will be determined after inspection by our warehouse, taking into account the condition of the item and packaging, the completeness of all parts and accessories, and any damage affecting its resale value. We will notify you if a deduction applies.

* You are responsible for securely packing and returning the item. It remains at your risk until received by our warehouse. Any loss, damage or related courier claim arising during transit must be handled by you.

Refunds

• Order cancellation or amendment requests must be submitted by email before dispatch. Refunds for approved cancellations will be processed within 48 hours.
• Orders refused at delivery without prior arrangement with our Customer Support team will be treated as returns. Any return shipping costs or additional charges imposed by the courier may be deducted from the refund.
• For returned items, please allow up to 14 days after the item arrives at our warehouse for inspection and refund processing.
• In exceptional cases, including returned items that are lost, damaged, incomplete, improperly packaged, or otherwise require further investigation, additional processing time may be required.
• Approved refunds will be issued to the original payment method, less any applicable return costs and refund deductions.
• Once a refund has been processed, the time required for the funds to appear in your account will depend on your bank, card issuer, or payment provider.

Contact Us

For all return, cancellation, and refund enquiries, please contact:
support@boulies.com

Please do not return an item until you have received return instructions from our Customer Support team.

Policies are subject to change without prior notice.